Listing pages
Price, bedrooms, availability date, tenure, service charge — crawled straight from the site you already publish.
For estate and letting agents
The enquiry arrives at 21:40. The office opens at nine.
Property enquiries do not respect opening hours, and the agency that replies first usually gets the viewing. CustomerBot answers from your own listings and tenancy terms, then captures the lead while the interest is still live.
A Tuesday evening, after the office closed
- 21:40VisitorIs the flat on Ashby Road still available?
- 21:40AssistantIt is — 2 bed, 1 bath, £1,450 pcm, available from 14 October. Furnished, with parking for one car.Answered from: Listing page
- 21:41VisitorDo you allow a cat?
- 21:41AssistantPets are considered on this property with a £300 additional deposit and landlord approval. It is not an automatic no.Answered from: Tenancy terms PDF
- 21:42VisitorCould I see it Saturday morning?
- 21:42AssistantSaturday has 10:15 and 11:30 free. Shall I hold one and take your name and number so the agent can confirm?Answered from: Calendar API tool
Four things worth training it on
Listings alone make a bot that repeats the website. These four together make one that answers the question behind the question.
Tenancy and sale terms
Upload the PDF. Deposit rules, referencing requirements, pet policy and break clauses become answerable.
Area guides
Schools, transport links, parking zones. The questions that decide whether someone books a viewing at all.
Qualifying questions
Q&A pairs in your words: budget bands you work in, whether you take DSS, which postcodes you cover.
Lead capture
Ask for the number after you have earned it
A form that demands details before answering anything is why so many property enquiries are abandoned. The order matters.
- 1
It answers first
Nobody gives their number to a form before they know the flat is still available.
- 2
Then it asks
Lead capture fires inside the conversation at the point the visitor is already invested.
- 3
The transcript comes with it
The agent opens the lead and reads exactly what was asked — no re-qualifying from scratch.
- 4
Export or work the list
Filter by status, bulk-update, export as CSV into whatever CRM you actually use.
Offer real slots, not “someone will call you”
Connect a viewing-availability endpoint as an API tool and the assistant reads live slots during the conversation. It can chain several calls in one reply, so “is it available and can I see it Saturday” is answered once.
How API tools are builtDescribed in one sentence
“Return the free viewing slots for a property in the next seven days.”
GET https://api.agency.com/viewings
?property_id={property_id}
&days=7
Authorization: Bearer ••••••••Straight answers
Does it know when a property has been let?
It knows whatever your site says. Re-crawl the listing page after you mark it let and the assistant stops offering it. If your listings come from a feed with a live status field, an API tool is the sharper option — the assistant calls the endpoint and reads availability at the moment it is asked.
Can it book a viewing?
It can call a booking or availability endpoint you configure as an API tool, so it can offer real slots and hold one. Describe the endpoint in a sentence and CustomerBot generates the tool definition; you supply the URL, method and any auth header.
What about enquiries in other languages?
It detects the language of the message and replies in it — 95+ languages, from English listing content. That matters in rental markets where a large share of enquiries come from people relocating.
Will it quote a price it made up?
Answers are retrieved from your content and cite the source. If the number is not in the pages or documents you trained it on, it says so and offers to pass the question on rather than inventing a figure.
Can an agent take over mid-chat?
Handover is built in. When the assistant hits something it should not decide — an offer, a negotiation, anything contractual — it says so and collects the details for a human to pick up, using the handover message you write.
Stop losing the 21:40 enquiry
Point it at your listings page and ask it about a property you know well. You will know within a minute whether it is good enough for your site.
Start free