Privacy Policy
Last updated: April 13, 2026 · Effective immediately
At CustomerBot Inc. ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully.
Information We Collect
Account Information: When you register, we collect your name, email address, and password (hashed).
Usage Data: We collect information about how you interact with the platform — including pages visited, features used, and session durations — to improve our services.
Bot Training Data: Content you upload to train your assistants (documents, URLs, text) is stored securely and used solely to power your chatbots.
Payment Information: Billing details are processed through Stripe. We never store raw credit card numbers on our servers.
Cookies & Local Storage: We use cookies and localStorage to maintain session state and user preferences.
How We Use Your Information
To provide, maintain, and improve the CustomerBot platform and its features.
To process transactions and send related information, including purchase confirmations and invoices.
To send transactional and promotional communications (you may opt out of promotional emails at any time).
To monitor and analyze usage trends to improve user experience.
To detect, prevent, and address technical issues or fraudulent activity.
Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties.
Service Providers: We share data with trusted vendors (e.g., Stripe for payments, OpenAI for AI processing, Pinecone for vector storage) solely to operate the service.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger or acquisition, your information may be transferred. We will notify you before your data becomes subject to a different privacy policy.
Data Security
We use industry-standard encryption (TLS/HTTPS) for all data in transit and AES-256 encryption for data at rest.
Access to production systems is limited to authorized personnel only and is protected by multi-factor authentication.
We conduct regular security audits and vulnerability assessments.
While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Your Rights
Access & Portability: You may request a copy of all personal data we hold about you.
Correction: You may update or correct inaccurate personal data at any time from your account settings.
Deletion: You may request deletion of your account and associated data. Some data may be retained for legal compliance purposes.
Opt-Out: You may opt out of marketing communications by clicking "unsubscribe" in any email or by contacting us directly.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:
privacy@customerbot.co