Every visible surface is a setting: colour, corner, size, motion, avatars and every line of copy. On the Pro plan the watermark comes off entirely.
Not a summary — the actual inventory, so you can tell before signing up whether it covers what your brand needs.
Short messages that surface after a delay you set. Used well they read like a shop assistant noticing you; used badly they are a pop-up. Keep them to one or two, keep them specific, and make the delay long enough that the visitor has read something first.
Three or four starter questions do more for engagement than any amount of styling, because the hardest part of using a chat widget is deciding what to type. Use the questions you already know people ask.
A widget in your palette that talks like a generic assistant still reads as someone else's software. The voice is set in the system prompt, and it is fully yours to write.
Colour is the easy half. The assistant’s register — formal or warm, brisk or expansive, whether it uses contractions — comes from the system prompt, which is yours to rewrite entirely. If your brand has a tone-of-voice document, this is where it goes.
Brand safety is mostly a list of things not to say. Name them explicitly: no speculation about roadmap, no discounts, no comment on competitors. A model follows an explicit rule far more reliably than an implied one.
Ask it five questions the way your customers phrase them, then read the answers aloud. If they sound like a different company, the prompt needs work — not the palette.
On Free and Hobbyist the widget carries a small CustomerBot mark. On Pro it is removed, along with the availability of a custom domain. If you are reselling this to clients, that is the plan you want — and it is worth pricing into the engagement rather than absorbing.
Reselling this to clientsThe watermark is removed on the Pro plan. Every other visible surface — colours, avatars, header copy, welcome and handover messages, placeholder text — is configurable on every plan including Free.
A custom domain is available on the Pro plan. On other plans the widget loads from the standard script host, which is invisible to visitors but does show up in the network tab.
Yes — customisation is per assistant, along with its knowledge base, its team and its analytics. Agencies typically run one assistant per client for exactly this reason.
The widget is configured through settings rather than by overriding its styles from your page. That is deliberate: it keeps the widget from breaking when your site’s CSS changes, and it keeps the launcher looking right on sites with aggressive global styles.
You choose. Pin it to light or dark to match a site with a fixed palette, which is usually the right call on a design-led site.
Fewer and later. One well-written bubble after a real delay reads as helpful. Three in the first five seconds reads as a pop-up, and visitors dismiss the launcher entirely — which costs you every subsequent question they would have asked.
Styling is available on the free plan, so you can see the widget in your brand before you decide anything.
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